Overview
Welcome to ELLOO. At ELLOO, a brand under VHK Renewable Energy
Solution Private Limited, (referred to as "Elloo", "company", "us", "we" or "our"), we respect the privacy of our users. We are committed to taking all reasonable precautions to protect the personal information ("Information") of the users and visitors of Elloo Website (Web)/Application ("App").
Please carefully read and review our Privacy Policy and Terms & Conditions before using our website/app. By clicking, I agree , or by accessing Website/App, you hereby acknowledge that you have read, understood, and agreed to be bound by our Privacy Policy and Terms & Conditions.
By accessing this website ("Web")/application ("App"), you agree to the terms set forth in this policy. Your submission of information to Elloo, constitutes your consent to the processing of such information in accordance with the terms of this policy.
This policy governs the processing, storage, and access to Information as necessary for lawful and/or contractual obligations with Elloo, or as otherwise required in the ordinary course of business. It outlines Elloo’s policies and procedures concerning the collection, use, and disclosure of Information provided to or received by natural persons.
Applicability
This policy is applicable to all visitors and users of the Elloo Web/App.
User Consent
We reserve the right to edit, modify or update our Privacy Policy ("Policy") at any time without prior notice. It is your responsibility to review this Policy periodically to remain informed of any changes.
If you do not agree with these terms, you must refrain from using or accessing our Web or App. Your continued use of the Web or App constitutes your explicit consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
Data Collection Practices
When you utilize our Website ("Web") or Application ("App"), we collect and store personal information and vehicle-related data that you provide. This collection is undertaken to ensure a safe, e cient, and tailored user experience. The information gathered enables us to o er services and features that align with your preferences and to customize the user experience to your needs.
Elloo collects personally identi able information, such as your Email address, Name, and Photo, when you create an account with us. While you may access certain sections of our Website or App without registering, some features and activities require you to be a registered user. By clicking, I agree , or by accessing website ("Web")/application ("App"), you grant Elloo the right to utilize your contact information for the purpose of sending the following, but not limited to noti cations, updates, news, or o ers based on your activities and interests.
Purpose of Data Processing
Elloo shall collect and utilize Information, including personally identi able information and activity data, for the following purposes, but not limited to:
Enhancing Services and Features: To provide improved services and usability features tailored to your needs.
Development and Optimization: To develop, enhance, and optimize existing features and services.
Usage Analysis: To study and analyze user activity patterns within the Web/App.
Problem Resolution: To troubleshoot and resolve issues e ectively.
Compliance: To adhere to our policies and conditions.
Communication: To send emails or noti cations such as o ers, new features, products, or services.
Fraud Prevention: To prevent fraudulent activities and misuse of Elloo’s features.
Information Provision: To deliver product information or interactive services via Email.
Feedback Collection: To solicit feedback and contact users concerning the services o ered on Elloo’s Web/App.
Order Processing: To process and manage orders or applications submitted by users.
Obligation Fullment: To administer and ful l obligations under any agreements with Elloo.
Problem Anticipation: To anticipate and resolve issues with services provided to users.
Service Creation: To create services that align with user needs.
Request Processing: To address and respond to requests, improve operations and services, and communicate about Elloo’s o erings.
Subscription Management: To enable users to subscribe to Elloo’s news alerts and updates.
Disclosure of Information
Elloo may share your information with trusted third-parties including but not limited to service providers, and OEM partners who assist in delivering our products and services. The information will be shared to Government agencies or law enforcement, if required by law.
Third Party Websites and Services
Our Web/App may include links to external websites that may collect your personal information. The User shall access and use such links at their own discretion and risk. Elloo assumes no responsibility for the privacy practices or content of any third-party websites linked from our platform.
Data Security Measures
Our Web/App employs reasonable security measures to safeguard against the loss, misuse, and alteration of information under our control. Once your information is in our possession, we adhere to stringent security protocols to protect it from unauthorised access and ensure its integrity.
Advertising and Marketing Practices
We may engage third-party advertising companies to serve advertisements on our Web/App. These companies may utilise information regarding your visits to our and other websites/apps (excluding personal details such as your Name, Address, Email address, and Photo) to deliver advertisements tailored to your interests in goods and services.
User Rights to Withdraw Consent
We will provide all users with the option to opt-out of receiving non-essential communications, including promotional and marketing-related messages, once an account has been established.
Account Cancellation, Data Deletion and Information Retention
If you wish to cancel your account or request that we cease using your information to provide services, please contact Elloo at support@elloo.in. We will retain your Protected Information and Usage Information (including geo-location) as long as your account remains active and as necessary to provide our services.
Even after account termination, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) to comply with legal and regulatory obligations, resolve disputes, conclude any account cancellation activities, investigate or prevent fraud, enforce our agreements, and for other business purposes.
After a certain period, your data may be anonymised and aggregated, and held by us as long as necessary to e ectively provide our services. However, any use of anonymised data will be strictly for analytical purposes. We will delete your information once it is no longer necessary for the services or for legitimate business purposes in line with these Terms and Conditions, the Privacy Policy, and all applicable terms and policies.